ITE controller card problem with 1.45 and 1.47

[LIGHTNING UK!]

Hi,

Something odd has been happening since I updated from 1.43.

I have 6 drives in my PC, 4 of which are connected to an ITE 'ATAPI' controller card (IT8211). The others are on the 975 chipset IDE controller. The ITE ones have all lost the ability to report certain 'features' - namely support for DVD-R media - although other weird things might also be happening, I've not looked too closely. The Intel ones still work fine.

I've snooped on the commands and for some odd reason the 'GET CONFIG' command is failing with ASC 0x31, ASCQ 0x00 / 0x01. Clearly that's not supposed to happen!

Device Length Phase Data Description Delta Cmd.Phase.Ofs(rep) Time Driver
------ -------- ----- ------------------------------------------------------------------------------------------------------ -------------------------------- ----- ------------------ ------------ ------------
16 CMD 46 02 00 1d 00 00 00 00 0c 00 GET CONFIG 27us 4.1.0 19:27:59.171 unknown
16 12 IN 00 00 00 00 00 00 00 00 00 00 00 00 ............ 416us 4.2.0 19:27:59.171
16 18 SENSE 70 00 02 00 00 00 00 0a 00 00 00 00 3a 01 00 00 00 00 no media 2us 4.3.0 19:27:59.171
16 CMD 46 02 00 1e 00 00 00 00 10 00 GET CONFIG 19us 5.1.0 19:27:59.171 unknown
16 16 IN 00 00 00 0c 00 00 00 00 00 1e 04 04 03 00 00 00 ................ 2.6ms 5.2.0 19:27:59.171
16 CMD 46 02 00 1f 00 00 00 00 10 00 GET CONFIG 16us 6.1.0 19:27:59.171 unknown
16 16 IN 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ 431us 6.2.0 19:27:59.171
16 18 SENSE 70 00 02 00 00 00 00 0a 00 00 00 00 3a 01 00 00 00 00 no media 2us 6.3.0 19:27:59.171
16 CMD 46 02 00 27 00 00 00 00 10 00 GET CONFIG 15us 7.1.0 19:27:59.171 unknown
16 16 IN 00 00 00 0c 00 00 00 00 00 27 00 04 00 00 00 00 .........'...... 3.1ms 7.2.0 19:27:59.171
16 CMD 46 02 00 2a 00 00 00 00 10 00 GET CONFIG 21us 8.1.0 19:27:59.171 unknown
16 16 IN 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ 984us 8.2.0 19:27:59.171
16 18 SENSE 70 00 02 00 00 00 00 0a 00 00 00 00 3a 01 00 00 00 00 no media 1us 8.3.0 19:27:59.171
16 CMD 46 02 00 2b 00 00 00 00 10 00 GET CONFIG 15us 9.1.0 19:27:59.171 unknown
16 16 IN 00 00 00 0c 00 00 00 00 00 2b 00 04 01 00 00 00 .........+...... 3.2ms 9.2.0 19:27:59.187
16 CMD 46 02 00 2d 00 00 00 00 10 00 GET CONFIG 19us 10.1.0 19:27:59.187 unknown
16 16 IN 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ 419us 10.2.0 19:27:59.187
16 18 SENSE 70 00 02 00 00 00 00 0a 00 00 00 00 3a 01 00 00 00 00 no media 2us 10.3.0 19:27:59.187
16 CMD 46 02 00 2e 00 00 00 00 10 00 GET CONFIG 14us 11.1.0 19:27:59.187 unknown
16 16 IN 00 00 00 0c 00 00 00 00 00 2e 04 04 7f 00 0d 00 ................ 4.5ms 11.2.0 19:27:59.187
16 CMD 46 02 00 2f 00 00 00 00 10 00 GET CONFIG 26us 12.1.0 19:27:59.187 unknown
16 16 IN 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ 415us 12.2.0 19:27:59.187
16 18 SENSE 70 00 02 00 00 00 00 0a 00 00 00 00 3a 01 00 00 00 00 no media 1us 12.3.0 19:27:59.187
If I go back to 1.43, everything works just fine again.

Any clues as to why this might be happening? Thanks :)

[Digger]

Please uninstall/disable SPTD layer, and paste commands again.
Do you have media inserted on other drives on Intel controller?

[LIGHTNING UK!]

Ok, disabled via the service registry key...

Device Length Phase Data Description Delta Cmd.Phase.Ofs(rep) Time Driver
------ -------- ----- ------------------------------------------------------------------------------------------------------ -------------------------------- ----- ------------------ ------------ ------------
16 12 IN 00 00 00 08 00 00 00 00 00 1d 00 00 ............ 1.6ms 4.2.0 20:32:36.125
16 CMD 46 02 00 1e 00 00 00 00 10 00 GET CONFIG 20us 5.1.0 20:32:36.125 unknown
16 16 IN 00 00 00 0c 00 00 00 00 00 1e 04 04 03 00 00 00 ................ 1.8ms 5.2.0 20:32:36.125
16 CMD 46 02 00 1f 00 00 00 00 10 00 GET CONFIG 20us 6.1.0 20:32:36.125 unknown
16 16 IN 00 00 00 0c 00 00 00 00 00 1f 04 04 00 00 01 00 ................ 2.4ms 6.2.0 20:32:36.125
16 CMD 46 02 00 27 00 00 00 00 10 00 GET CONFIG 24us 7.1.0 20:32:36.125 unknown
16 16 IN 00 00 00 0c 00 00 00 00 00 27 00 04 00 00 00 00 .........'...... 2.3ms 7.2.0 20:32:36.125
16 CMD 46 02 00 2a 00 00 00 00 10 00 GET CONFIG 19us 8.1.0 20:32:36.125 unknown
16 16 IN 00 00 00 0c 00 00 00 00 00 2a 00 04 01 00 00 00 .........*...... 2.6ms 8.2.0 20:32:36.125
16 CMD 46 02 00 2b 00 00 00 00 10 00 GET CONFIG 20us 9.1.0 20:32:36.125 unknown
16 16 IN 00 00 00 0c 00 00 00 00 00 2b 00 04 01 00 00 00 .........+...... 2.6ms 9.2.0 20:32:36.140
16 CMD 46 02 00 2d 00 00 00 00 10 00 GET CONFIG 19us 10.1.0 20:32:36.140 unknown
16 16 IN 00 00 00 0c 00 00 00 00 00 2d 08 04 5f 00 00 00 .........-.._... 3.1ms 10.2.0 20:32:36.140
16 CMD 46 02 00 2e 00 00 00 00 10 00 GET CONFIG 33us 11.1.0 20:32:36.140 unknown
16 16 IN 00 00 00 0c 00 00 00 00 00 2e 04 04 7f 00 0d 00 ................ 2.7ms 11.2.0 20:32:36.140
16 CMD 46 02 00 2f 00 00 00 00 10 00 GET CONFIG 19us 12.1.0 20:32:36.140 unknown
16 16 IN 00 00 00 0c 00 00 00 00 00 2f 08 04 46 00 00 00 ........./..F... 3.1ms 12.2.0 20:32:36.140

No, no discs in any of the drives. I made sure they were all 'equal' before I started :)

Basically what this means is that I go from (SPTD enabled):

I 19:27:59 ImgBurn Version 2.3.2.1 Beta started!
I 19:27:59 Microsoft Windows Server 2003, Standard Edition (5.2, Build 3790 : Service Pack 2)
I 19:27:59 Total Physical Memory: 2,094,704 KB - Available: 1,183,860 KB
I 19:27:59 Initialising SPTI...
I 19:27:59 Searching for SCSI / ATAPI devices...
I 19:27:59 Found 2 DVD-ROMs, 1 DVD+R, 1 DVD±RW, 3 DVD-RAM/+Rs and 1 DVD±RW/RAM!


to (SPTD disabled):


I 20:29:48 ImgBurn Version 2.3.2.1 Beta started!
I 20:29:48 Microsoft Windows Server 2003, Standard Edition (5.2, Build 3790 : Service Pack 2)
I 20:29:48 Total Physical Memory: 2,094,704 KB - Available: 1,251,376 KB
I 20:29:48 Initialising SPTI...
I 20:29:48 Searching for SCSI / ATAPI devices...
I 20:29:48 Found 2 DVD±RWs and 4 DVD±RW/RAMs!

[Digger]

Please contact our support at support@duplexsecure.com.
Do you use some special ITE vendor driver?

[LIGHTNING UK!]

Ok, I've emailed them. :)

It's just a normal ITE driver. v1.3.2.8.

Came as a file called 8211Drv_095003-01.zip