SPTD Doesnt install!

[Alpha_Blue]

For some reason, SPTD v 1.38 doesn't install. I've also tried previous versions and they haven't installed either. It gives me the message about SPTD must reboot to install. So I reboot, and wait a while, and nothing happens, and then I click the installer again. Guess what appears? SPTD must reboot to install. I'd say I have tried rebooting about 30 times with multiple versions and nothing has worked. I have no clue if I have any kernel debuggers on my computer because my sister gave this computer to me. Any help on this issue would be appreciated.

[Digger]

Wait a second. What do you expect to happen after reboot, when you say you wait a while, and nothing happens? If you run installer again at that point, you should get a message, whether e.g. same version is detected, or no version is detected - what do you see there?

[Alpha_Blue]

Well, okay, when I first install it, it goes through the EULA and then it says it must reboot to install the SPTD driver. So when I restart my computer, and launch the application, it says the same exact thing- it goes through the EULA and says it must reboot to install the SPTD driver.

Basically, apparently rebooting isnt doing what its supposed to (finish the installation) and it seems to be just going in a big loop. Its supposed to perform operations on reboot but apparently it doesnt, and im not sure why, or how to fix it. So, its not even installing...because it just keeps looping...I cannot possibly install it any way that i know of

[Digger]

Seems something prevents SPTD from being installed correctly.
Check the existance of the following key in registry:
In HKLM\System\CurrentControlSet\Services\Sptd check if key named r0 exists after reboot. This is volatile key of SPTD layer installation which should disappear after reboot. If it still exists delete r0, then run installer again.

[Tboswell]

Same problem here, reboot, try to install, reboot, try to install, reboot, etc. I've looked for the registry key and it's not there. The version of sptd with daemon tools 4.08 does the same thing.

[Alpha_Blue]

I have a g0, s1, and s2, but no r0..also i have the same problem with d-tools 4.x, just as tboswell stated...btw....im not sure if i have a kernel debugger installed which is conflicting with such...or how to detect if i do...this might be a problem? Otherwise , what is it? Why isnt it working?

[Parabolic]

I´m having the exact same problem here.

After install I´m getting: "No SPTD version was detected" - I reboot/run install again ... still the same condition.

I´ve tried deleting the R0 registry key and restarting/installing again.

Running Vista x64 MSDN RTM. - note: i´ve tried all combinations of startup, including disabling the driver signature enforcement - safe boot - etc.

Hope you´ll have a solution soon :)

[Digger]

Do NOT reboot after removal of r0 key! Just run installer again - what does it say?

[Parabolic]

If I... install>delete R0>install(no reboot) ..... then I get: No SPTD version was detected.

I doesn´t seem to make any difference how I go about it - the SPTD install is never recognized.

I had SPTD 1.35? working ( the one that came with Deamon Tools 4.06)
...i´ve tried reinstalling the old version, but still no go.....

[Alpha_Blue]

Do NOT reboot after removal of r0 key!

I dont HAVE the r0 present even before rebooting!! ITs not there. That was the other people who had it. I dont have an r0 key. And i have XP not Vista. What do i do? it just keeps restarting and restarting the installer.

[Alpha_Blue]

Sorry for sounding rude. If you dont know the answer, just tell me that and I am fine with it, honestly..nobody knows everything..

[Digger]

Do you see any error messages regarding SPTD in system event log (execute eventvwr.msc)?

[Alpha_Blue]

I see none, I checked all types of messages for the sptd category and nothing was found in the entire system log.

[Digger]

Provide your complete system specs, and complete list of installed software then. SPTD installs correctly on healthy systems, something blocks the correct installation on your system.

[Alpha_Blue]

I'll give you the list of programs in add/remove , but I am not sure what you mean in terms of system specs? Is there a tool I can use to find and generate a log of this? What exactly are you looking for? I'm better with software than hardware and this probably shows in my questions.

List of programs in add/remove *found with HijackThis logfile scanner in Misc. Tools- note that first two __ entries do not have names and thus i have no clue what they might be, they are shown as blank spaces ( the number of _'s is the number of characters maybe? for the name but they exist somehow possibly. >?



µTorrent
2Wire Wireless Client
3Deep
Ad-Aware SE Personal
Add/Remove Pro
Adobe Acrobat 5.0
Adobe After Effects 5.5
Adobe Download Manager 2.0 (Remove Only)
Adobe Photoshop 7.0
Adobe Reader 7.0.8
AOL Instant Messenger
Apple Software Update
A-Ray Scanner 2.0.2.3
Audacity 1.2.4
Azureus
B.I.S.S. Hosts Manager
B.I.S.S. Hosts Manager
BitTorrent 4.0.4
Blaze Media Pro
CCleaner (remove only)
CDex extraction audio
CmdHere Powertoy For Windows XP
Command & Conquer Generals
Command & Conquer Red Alert 2
Command & Conquer Tiberian Sun
Command && Conquer Red Alert 2 - Yuri's Revenge
Command and ConquerTM Generals Zero Hour
Conquest 3.0
Cool Edit Pro 2.0
CtraxAX
dBpowerAMP Music Converter
DiamondCS APM
Direct Connect 1.0 Preview Build 9
DivX 5.0.2 Pro Bundle
DivX Player
Downtube 2.0 - www.downtube.kit.net
E-Color Indicator
Encrypted FTP
ERUNT 1.1j
Ethereal 0.10.14
ewido anti-malware
EZ DVD2VCD 1.4
Far Cry
FinalAlert 2 - Yuri's Revenge
Finale 2003
FlashGet(Jetcar)
GameSpy Arcade
GFI LANguard Network Security Scanner
Google Toolbar for Internet Explorer
HHD Software Hex Editor 3.12
HijackThis 1.99.1
IceChat 5.10
InCD (Ahead Software)
Instant Wireless USB Adapter
ISO Recorder
iTunes
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment Standard Edition v1.3.1_03
Learn2.com Player (Uninstall Only)
LimeWire 4.10.9
Macromedia Flash Player 8
Macromedia Shockwave Player
Majora's Mask Screensaver2.SCR
McAfee SecurityCenter
McAfee SiteAdvisor for Internet Explorer
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft AntiSpyware
Microsoft Data Access Components KB870669
Microsoft Office OneNote 2003
Microsoft Office XP Professional with FrontPage
Microsoft Windows Journal Viewer
Microsoft XML Parser and SDK
Mozilla Firebird
Mozilla Firefox (1.5.0.8)
MSI Live Update Series
MSI MSIDVD
MSN Messenger 7.5
MSXML 4.0 SP2 (KB927978)
Network Magic
Nsauditor 1.4.5.0
NVIDIA Display Driver
NVIDIA Drivers
OpenExpert 1.40
PeerGuardian 2.0
Picgo
PowerISO
PowerQuest PartitionMagic 8.0
PPP-Boost 1.3
ProxyWay
QuickTime
RealPlayer
Registry Mechanic 6.0
Rhapsody Player Engine
Sam Spade version 1.14
SBC Yahoo! Applications
SBC Yahoo! DSL Home Networking Installer
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB925486)
Shockwave
SiteAdvisor for Internet Explorer
SmartFTP
Spybot - Search & Destroy 1.3
SpywareBlaster v3.4
SpywareGuard v2.2
Star Wars Empire at War Demo
Starcraft
System Requirements Lab
TaskSwitchXP
Tech Wheel Mouse 5.0
TetriNet2
TextBridge Pro Millennium
Total Uninstall 3.80
Trend Micro PC-cillin Internet Security 2006
Trillian
Tweak UI
Unlocker 1.8.1
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
USB Storage Driver
VMware Server Installer
WC3Banlist
Westwood Shared Internet Components
Windows Driver Package - Pure Networks Address Resolution Protocol (ARP) Driver (11/09/2006 4.0.6313.0)
Windows Driver Package - Pure Networks NDIS Relay Protocol Driver (11/09/2006 4.0.6313.0)
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Media Format Runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player 10
Windows WMF Metafile Vulnerability HotFix 1.4
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
WinPcap 4.0 beta 2
WinRAR archiver
WMIinfo
Wolfenstein - Enemy Territory
XCC Game Spy 0.0.0
Xfire (remove only)
XviD MPEG-4 Video Codec


How do i post system specs?

[Alpha_Blue]

Bump bump bump bump bump bump bump bump bump bump

[Digger]

Just post info about your system, e.g. if it's made by manufacturer like Dell, what CPU, board, vga, other cards (scsi, tv, nic, etc.), hdd & dvd, the controllers they are connected to, do you use RAID.
But the time I saw CCleaner & SpyBot I think there could be the problem. Registry cleaners are dangerous for the registry, you never know what exactly they do, and SpyBot could block the generation of required registry keys. Please check SpyBot options.

[pliverani]

I am having the same problem: the SPTD is installed succesfully (or the install program thinks so) but daemon tools complains about SPTD 1.37 or above not installed.
PC: Dell Inspiron 9300

[Digger]

Do you have Document Manager installed? Try to remove it.

[pliverani]

Sorry, what is "Document Manager" and how can I uninstall it?

[Digger]

It's a part of Dell Embassy Suite, check if it's installed in control panel -> software add/remove, or Embassy Suite options.

[Phoenix]

You can also check running a MSINFO, find the Program Files\Dell\Embassy Trust Suite by Wave Systems\ folder...Just remove the startup entries: "EMBASSY Trust Suite Secure Update" and "Document Manager" manually check and delete any older SPTD version re boot.

[pliverani]

No, it is not installed in my pc.

[AntiThesis]

I have exactly the same problem as described, but in my event viewer, I got an error log with SPTD:

Driver detected an internal error in its data structures for .

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Also tried removing r0 from registry and retrying etc. Still got the same problem.

If system specs are needed, I'm running:

OS: Microsoft Windows XP Professional - Service Pack 2 (5.1.2600)
CPU: Intel(R) Celeron(R) CPU 2.53GHz at 2533MHz
GFX: VIA/S3G VIA/S3G UniChrome Pro IGP 64MB
RAM: 447.23MB
Not running any AV/anti-spyware programs, was running a registry fix type of program, uninstalled, still no go.

[Digger]

I have exactly the same problem as described, but in my event viewer, I got an error log with SPTD:

Driver detected an internal error in its data structures for .

Please post the binary bytes of that error message.

[AntiThesis]

Not exactly sure what I'm looking for, but I'm guessing:

0000: 00 00 00 00 01 00 52 00 ......R.
0008: 00 00 00 00 04 00 04 c0 .......À
0010: a3 00 00 00 00 00 00 00 £.......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

[allco]

I have exact same problem.

SPTD install sucessfull, but after reboot it is not launch.
Current OS is Vista, but previous XP SP2 have been same trouble.

if i rerun installer i have message: http://img292.imageshack.us/img292/2965/untitledam6.th.png,
if i say ok, after reboot i have same message.


after reboot System Event log contain:
General: Driver detected an internal error in its data structures for .
Details (XML):
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="sptd" />
<EventID Qualifiers="49156">4</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-01-06T14:25:50.688Z" />
<EventRecordID>2908</EventRecordID>
<Channel>System</Channel>
<Computer>castle</Computer>
<Security />
</System>
- <EventData>
<Data />
<Binary>000000000100000000000000040004C0A30000000000000000 000000000000000000000000000000</Binary>
</EventData>
</Event>

[Digger]

AntiThesis and allco, please mail our support regarding this issue (support@duplexsecure.com).

[Grobby]

Is there any known solution to this problem ?
Cause I got exactly the same error and it seems a little bit uneccessary if everyone should send an email about that.

In my case I run the installer and is told to reboot computer. After reboot I run the installer again and it says that no SPTD exist on computer and ask if it should be installed. If I choose to install again the same thing happens.
I also really tried to clean register from sptd keys, removed everything with sptd in it but that did not help at all...

[SPTDFreakler]

I have the same problem as described above.

I use Windows Vista Ultimate, Build 6000 and would like to install Alcohol 120%

I have done (latest):
1. Installed SPTD 1.40 (Beta)
2. REBOOT
3. After reboot the version of SPTD.sys is V1.40
4. Start Install of Alcohol 120%
5. After accepting licence agreement it need to Reboot BEFORE something is done
6. REBOOT
7. After reboot the version of SPTD.sys is 1.38 again !!!!!!
8. Alcohol 120% Setup restarts
9. After accepting licence agreement it need to Reboot BEFORE something is done
10. REBOOT
11. Alcohol 120% Setup restarts
12. After accepting licence agreement it need to Reboot BEFORE something is done
13. REBOOT
14. Alcohol 120% Setup restarts
15. After accepting licence agreement it need to Reboot BEFORE something is done
16. REBOOT
17. Alcohol 120% Setup restarts
18. After accepting licence agreement it need to Reboot BEFORE something is done
19. REBOOT
20. And so on……
It’s a very buggy Setup-Routine of alcohol 120% !!!!
Maybe there is a way to extract your setup.exe and to install alcohol120% manually???
- I have setup my system new once, while your software produced a BLUESCREEN at boot (also in safe mode) :-(
- I have tried to install alcohol 120% in many many many different ways, like described in lot forum entries
- I have deleted my Registry-Keys like described
- And so on

I hope this bug will be fixes very soon.

[timrichardson]

See this thread: http://forum.duplexsecure.com/showthread.php?t=12

I had exactly the same problem some months ago. I have now a new Dell laptop, also from work, the same problems. I couldn't be bothered going through it all again, so I have an old (v3) version of Daemon installed.

However, you might want to read through the thread because I did notice that I could get Daemon tools v4 to work using "run as".

[scythe000]

well, 1.39 on vista would't even let vista boot , or go into safe mode. Now, with 1.40, it just won't install. fresh install of vista, one care, office 2007, that's about it. Infinite loop as described above.

[scythe000]

By the way, I'm running everything as Administrator.

[Digger]

Please post the binary bytes of SPTD related error message in system eventlog.

[scythe000]

There are no error messgaes in Event Viewer, so I cannot post any info from there.

[nite23]

i have same problem... stpd 1.45, vista 64bit RTM Ultimate

Log Name: System
Source: Service Control Manager
Date: 26.2.2007 17:52:22
Event ID: 7026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: nitemare-vista
Description:
The following boot-start or system-start driver(s) failed to load:
sptd
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-02-26T16:52:22.000Z" />
<EventRecordID>2741</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>nitemare-vista</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">
sptd</Data>
</EventData>
</Event>
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\sptd]
"Type"=dword:00000001
"Start"=dword:00000000
"ErrorControl"=dword:00000001
"Tag"=dword:00000007
"ImagePath"=hex(2):53,00,79,00,73,00,74,00,65,00,6d,00,33,00, 32,00,5c,00,44,00,\
72,00,69,00,76,00,65,00,72,00,73,00,5c,00,73,00,70 ,00,74,00,64,00,2e,00,73,\
00,79,00,73,00,00,00
"Group"="Boot Bus Extender"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\sptd\Enum
"Count"=dword:00000000
"NextInstance"=dword:00000000
"INITSTARTFAILED"=dword:00000001
edit: there's also a key named Cfg visible, but if i try to export it says "The selected branch does not exist..."
WTF???

[Digger]

We need the binary bytes of the eventlog error message, not the contents of the registry keys.

[glebius]

Same issue here: installation program makes a cycle of reboots, every even run says that it will continue after reboot, every odd run says suggests to disable current service and retry after reboot.

Okay. I've got a WinXP SP2 Russian install with all security updates, vendor hardware drivers. Almost no additional software. The box is a PC, mainboard Asus A7V8X, a SCSI controller Adaptec AHA-2940. One SCSI HDD, two SATA HDDs. The boot disk is a SCSI one, the %systemroot% is on SATA one.

Two reproduce the issue in clean way, I have booted to safe mode and wiped all remains of SPTD installtion from registry. Then booted in normal way and run installtion of Daemon Tools - daemon408-139-x86.exe, that contains SPTD 1.39. I've run it via "Run As...", choosing builtin administrator account.

After acking EULA installation program said, that it will continue after reboot. After reboot I've run daemon408-139-x86.exe again via "Run As...". It displayed a message box:

"Current SPTD installation cannot be validated by setup. It is recommended to disable SPTD service and rerun setup after reboot. Do you want to disable SPTD service now? "OK", "Cancel""

If I press OK, after reboot the mentioned cycle will start again.

And now in the system log I have three identical error messages from sptd service.

ID 4, error in internal driver structures
0000: 00 00 00 00 01 00 52 00 ......R.
0008: 00 00 00 00 04 00 04 c0 .......À
0010: a3 00 00 00 00 00 00 00 £.......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

[Zoomer]

Hello. I'm facing same problem. I tried to install last version of Alcohol 120% (1.9.6.4719). It also loops (reboot before continiune, again reboot and again). I went to their support forum ( http://forum.alcohol-soft.com/index.php?showtopic=25165 ). They suggested to go here and read more. Also they noticed about "rd0". Ok, then I looked in system registry and found this key "rd0". I deleted it, without reboot run alcohol setup and got same problem. It asked to reboot again. Before reboot I noticed that key "rd0" had appeared again. After reboot it didn't disappeared.

After that i downloaded SPTDinst-v142-x86 and run it. It said that no SPTD version was detected. I pressed Install button - after installation it offered me to reboot. I have rebooted my computer. Run SPTD installation again - and again it said that no drivers blah blah blah. Install, reboot, nothing. Installation of alcohol after all is same. I runing Windows Vista 32 bit Ultimate. Can you help with this problem please? :)

Sorry for my english. :o

[Digger]

glebius:
Please install SPTD layer v1.42, then check eventlog again. If you still get that error please contact our support by mail (support@duplexsecure.com).

Zoomer:
Please check system eventlog for error messages regarding SPTD layer (execute eventvwr.msc), post the whole error message including all binary bytes.

[Zoomer]

Sorry I forgot about events. There is one:
(error in internal driver structures)
- System

- Provider

[ Name] sptd

- EventID 4

[ Qualifiers] 49156

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-02-26T22:07:28.640Z

EventRecordID 8262

Channel System

Computer Zoomer-PC

Security


- EventData


000000000100000000000000040004C0B80000000000000000 000000000000000000000000000000

Binary files:


Words:

0000: 00000000 00000001 00000000 C0040004
0008: 000000B8 00000000 00000000 00000000
0010: 00000000 00000000


Bytes:

0000: 00 00 00 00 01 00 00 00 ........
0008: 00 00 00 00 04 00 04 C0 .......À
0010: B8 00 00 00 00 00 00 00 ¸.......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

By the way I'm using russian version of Windows Vista if this have some meaning.

[glebius]

glebius:
Please install SPTD layer v1.42, then check eventlog again. If you still get that error please contact our support by mail (support@duplexsecure.com).


I've booted into safe mode, cleansed the registry, then rebooted and installed SPTD v1.42. This helped. No error messages in eventlog. Thanks!

However, if I try to install latest release of DaemonTools, that contains SPTD v1.39 in it, it says "Current SPTD installation cannot be validated by setup" and suggest to disable SPTD service and reinstall it. If I would do this, I'll enter the reboot loop again.

Looks like you (Duplex Secure) have fixed the problem in latest release, but stupid DaemonTools installation program doesn't allow me to skip old SPTD installation. So I should bug DaemonTools support.

P.S. Sorry that replying via forum, not email. Don't have access to my mail from this box.

[glebius]

Oops! I was too fast to tell that everything is OK. After several minutes after boot, I see repeating error messages from sptd in event log. They are all same:

0000: 00 00 00 00 01 00 52 00 ......R.
0008: 00 00 00 00 04 00 04 c0 .......À
0010: e7 00 00 00 89 45 fc b8 ç...‰Eü¸
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

If I try to run SPTDinst-v142-x86.exe instead of "Uninstall" button I get the same message: ""Current SPTD installation cannot be validated by setup. ..."

[glebius]

btw, this message is logged every time I run SPTDinst-v142-x86.exe. It isn't logged spontaneously.

[Digger]

glebius:
You've some software running hooking system API calls that interferes with normal operation. Could be virus, rootkit, or some rootkit detection of uber-smart anti-virus.

[Digger]

Zoomer:
Uninstall all software using SPTD layer (e.g. Alcohol, Daemon Tools), open registry editor (execute regedit) and go to this key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\sptd
change the Start value to 4 (disabled), and reboot.
After reboot delete the whole sptd key in services hive. If you get error message about permissions enable all permissions on cfg key first.
Execute 1.42 stand-alone installer then to install SPTD, reboot, then run 1.42 installer again. If it says no SPTD version detected, do NOT install Alcohol etc., we've to ensure correct SPTD layer installation first.
If r0 key exists after reboot, delete it (in sptd key).

[glebius]

glebius:
You've some software running hooking system API calls that interferes with normal operation. Could be virus, rootkit, or some rootkit detection of uber-smart anti-virus.

That's strange since it is almost empty installation of Windows XP SP2, including all security updates.

How can I find which software is hooking API calls?

[Zoomer]

Ok thaks, problem is gone.

I changed start value, rebooted. Deleted from registry "stpd" key and rebooted again. Then I run SPTDinst-v142-x86.exe with administrative priveleges. It installed as usually. After reboot there was no error message in event log. When I run SPTDinst-v142-x86.exe it said, that drivers are already installed. Then I tried to install Alcohol also as administrator. Thank god it installed correctly wtihout asking for reboot. At least.

Thank you for all.

[the_ridler]

Hi

I'm running Windows 2000 and I've had the same looping install problem. I went through the whole registery and removed all keys that related to SPTD (I saved each one by exporting them first just in case) I then uninstalled my AntiVirus program (AVG) and deleted all files containing SPTD in name.
I rebooted and it installed perfectly after that.

Good luck every one

the_ridler

[s4nder]

How did you manage to get it running. Im trying the steps Zoomer described in his last post but it still keeps looping at startup. (i get an unreadable BSOD) Tried booting into safe mode etc. No luck :(

Im running Vista Retail (Final RTM) x64 Ultimate. Nothing else installed, just vista.

In safe mode it gets to loading crcdisk.sys and than it hangs (BSOD) and an reboot follows.

Tried also on 2 different machines: same problem....

System 1:
AMD x64 3200+
1GB RAM
3x 160gb Sata HDD
1x DVD burner
1x DVD reader
6800GT
Vista x64 Ultimate

System 2:
AMD x64 4400x2
1GB RAM
1x 200gb Sata HDD
1x DVD burner
6800GT
Vista x64 Ultimate

If i boot into system restore point there is no error message what-so-ever.

Please some help/advise here....

[Digger]

Do you use latest SPTD layer version 1.42?
If you get BSOD your problem is different from the other users' problems.
Boot with your Windows cd into recovery console, and execute "disable sptd" command, this will disable SPTD service. Send minidump (Windows\Minidump directory - if available) to our support (support@duplexsecure.com) for analysis.
It seems crcdisk.sys BSODs may be caused by problematic SATA drivers though.

[nite23]

Zoomer:
Uninstall all software using SPTD layer (e.g. Alcohol, Daemon Tools), open registry editor (execute regedit) and go to this key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\sptd
change the Start value to 4 (disabled), and reboot.
After reboot delete the whole sptd key in services hive. If you get error message about permissions enable all permissions on cfg key first.
Execute 1.42 stand-alone installer then to install SPTD, reboot, then run 1.42 installer again.
I did this, got the following error while installing SPTD 1.42
Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005. This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {8d1ebc31-e910-45c7-b472-85784e1d2891}

binary data:
0000: 2D 20 43 6F 64 65 3A 20 - Code:
0008: 57 52 54 57 52 54 49 43 WRTWRTIC
0010: 30 30 30 30 30 39 35 38 00000958
0018: 2D 20 43 61 6C 6C 3A 20 - Call:
0020: 57 52 54 57 52 54 49 43 WRTWRTIC
0028: 30 30 30 30 30 39 32 38 00000928
0030: 2D 20 50 49 44 3A 20 20 - PID:
0038: 30 30 30 30 31 31 33 32 00001132
0040: 2D 20 54 49 44 3A 20 20 - TID:
0048: 30 30 30 30 31 38 32 34 00001824
0050: 2D 20 43 4D 44 3A 20 20 - CMD:
0058: 43 3A 5C 57 69 6E 64 6F C:\Windo
0060: 77 73 5C 73 79 73 74 65 ws\syste
0068: 6D 33 32 5C 73 76 63 68 m32\svch
0070: 6F 73 74 2E 65 78 65 20 ost.exe
0078: 2D 6B 20 4E 65 74 77 6F -k Netwo
0080: 72 6B 53 65 72 76 69 63 rkServic
0088: 65 20 20 20 20 20 20 20 e
0090: 2D 20 55 73 65 72 3A 20 - User:
0098: 4E 54 20 41 55 54 48 4F NT AUTHO
00a0: 52 49 54 59 5C 4E 45 54 RITY\NET
00a8: 57 4F 52 4B 20 53 45 52 WORK SER
00b0: 56 49 43 45 20 20 20 20 VICE
00b8: 2D 20 53 69 64 3A 20 20 - Sid:
00c0: 53 2D 31 2D 35 2D 32 30 S-1-5-20
After that I rebooted, tried installation again... it installed without error, but after restart the above error was in event log again, and sptd service was not running.

[Screamer]

Hi all!
Does somebody fix or find the problem of loop reboot message during installation of SPTD 1.42?
Why somebody install SPTD from first try and other can't do it? Where is the problem hides? :confused:
My system:
Intel P4 2.8;
Gigabite motherboard 865i chipset;
Samsung 2x256Mb RAM;
LG DVD-RW;
Win XP Pro SP2;
DirectX 9.0c
Tried: Clear registry keys as said above, safe mode, ets.
As far as I can see from messages above reinstall OS does not helps.

P.S. Oh, that my bad English... :)

[bwuser]

I have the very same problem. I'm on a fully updated XP Pro (SP2 etc.) - Athlon 1800+ (not DELL).

I try to install running SPTDinst-v143-x86.exe, it tells me "No SPTD version was detected" and I push "install". It tells me to reboot, and I do so. When I run the .exe again, it just gives me "No SPTD version was detected" again - and over and over and over, no matter how much I reboot. I've followed all the tips concerning registry changes - doesn't seem to make any difference. I've booted into safe mode and tried installing from there, doesn't seem to make any difference. Nor does disabling AVG under a normal bootup. In short, I'm stumped, and a bit surprised to find no working solution to this problem that I can see has persisted for quite some time ...

(No errors in the event log, btw ...)

/Rasmus

[Digger]

Please mail our support@duplexsecure.com about this problem.

[SonOfRoundBottom]

I've had the exact same problem, possibly due to a botched Alchohol 120% install a while back. Still wanting to try out the program (Because it supports mouting disk images with Vista 64 bit) today I gave it another shot. After the same problem with looping installs, I eventually found and tried both SPTDinst-v143-x64.exe and SPTDinst-v145-x64.exe, with no better results.

Here is what I did that solved the problem:

Autoruns is a great program, I mostly use it to clean infected systems, available here as a free download: http://www.microsoft.com/technet/sysinternals/Security/Autoruns.mspx)

After starting the Autoruns, I clicked on the Services tab, scrolled down to "StarWindService", right clicked, and DELETE.

Next, I clicked on the Drivers tab, scrolled down to "sptd", right clicked and DELETE.

Without rebooting, I was then able to successfully install SPTDinst-v145-x64.exe. After rebooting, I was able to install the latest Acohol 120% trial.

Hope this helps someone, and be careful with Autoruns. Great power to heal....or destroy! (your system :) )

SoRB

[bwuser]

Autoruns is a great program, I mostly use it to clean infected systems, available here as a free download: http://www.microsoft.com/technet/sysinternals/Security/Autoruns.mspx)

After starting the Autoruns, I clicked on the Services tab, scrolled down to "StarWindService", right clicked, and DELETE.

Next, I clicked on the Drivers tab, scrolled down to "sptd", right clicked and DELETE.

Without rebooting, I was then able to successfully install SPTDinst-v145-x64.exe. After rebooting, I was able to install the latest Acohol 120% trial.

Hope this helps someone, and be careful with Autoruns. Great power to heal....or destroy! (your system :) )
Eureka! This solved my problem! I didn't have to remove any StarWindService, tho. Thank you!

/Rasmus

[47.46.45]

Afraid to report it didn't work for me :( Removed the driver and that let me install it but then I got the usual restart prompt and sure enough once you restart, it's back to no version installed.
Good to see it's working for some people though :)

[pitcherj]

Thank you for the help Digger! After setting HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\sptd\start to 4, rebooting, deleting the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\sptd registry key and all of its subkeys and entries, rebooting, and running the install again I received no error messages and Daemon Tools started up just fine.

[Eduardo]

Afraid to report it didn't work for me :( Removed the driver and that let me install it but then I got the usual restart prompt and sure enough once you restart, it's back to no version installed.
Good to see it's working for some people though :)

I'm happy that all those solutions have worked for others, but unfortunately, hasn't for me...

I'm running XP Pro SP2 updated on a Dell Latitude D620 with a core 2 duo processor and 2GB of RAM.
One thing I noticed is that SATA drives may have problems with SPTD, and as far as I know my HD is SATA, but my CD-Rom/DVD drive isn't.

I tried all the solutions mentioned in this topic, but it still doesn't install correctly...

The one thing that I don't get is why, when I'm not blocking SPTD from running, I can't access the config key through regedit? Isn't this situation that is preventing the SPTD and Daemon Tools from identifying wich version is running and that the driver/service is running correctly?

Thanks for your time.

Eduardo

(I also would like to apologise for my bad english)

Edit: I was installing version 1.50 of SPTD

[Digger]

No, when SPTD is running in prevents all unauthorized access, so this is normal behavior.
Do you have pre-installed software on your system, e.g. Document Manager? This software conflicts with SPTD layer, so please remove it.

[thorewi]

i dont know if somebody has already posted this method here but this helped me: start msconfig, then switch on diagnostic startup, then reboot, install SPTD (with all reboots it needs, but it must be still switched on diagnostic startup) after install switch it back on normal startup and reboot... everything should be ok...

[Suboski]

got the same problem; a bit later

that is the problem

Binary data:

In Words
0000: 00000000 00000001 00000000 C0040004
0008: 000000ED 00000000 00000000 00000000
0010: 00000000 00000000

In Bytes
0000: 00 00 00 00 01 00 00 00 ........
0008: 00 00 00 00 04 00 04 C0 .......À
0010: ED 00 00 00 00 00 00 00 í.......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

i got a dell studio 1735
5.0 prestation
intel(r) core(tm)2 duo CPU
T9500 @ 2.6 ghz
RAM 4 GB 32 bits
windows vista home premium


i didnt found the "document manager"( where do you have to look for it?)

i already delete the key SPTD in the register but he still not detected it when rebooting, also deleted R0 (and deleted the sptd.sys) but no solution. no ro doesb't appear when reinstalling.

i used the program autoruns, only deleted in drivers SPTD, not starwindsservice

it started on februari but then i didn't use deamon tools, always winrar :p. now i want to reinstal it, but still the same problem(and binary code).

early than febriari i got a virus that could have change something (the problem happens close after that virus)

dind't try that from pitherj(start to 4)

greets

[Suboski]

got the same problem; a bit later

that is the problem

Binary data:

In Words
0000: 00000000 00000001 00000000 C0040004
0008: 000000ED 00000000 00000000 00000000
0010: 00000000 00000000

In Bytes
0000: 00 00 00 00 01 00 00 00 ........
0008: 00 00 00 00 04 00 04 C0 .......À
0010: ED 00 00 00 00 00 00 00 í.......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

i got a dell studio 1735
5.0 prestation
intel(r) core(tm)2 duo CPU
T9500 @ 2.6 ghz
RAM 4 GB 32 bits
windows vista home premium


i didnt found the "document manager"( where do you have to look for it?)

i already delete the key SPTD in the register but he still not detected it when rebooting, also deleted R0 (and deleted the sptd.sys) but no solution. no ro doesb't appear when reinstalling.

i used the program autoruns, only deleted in drivers SPTD, not starwindsservice

it started on februari but then i didn't use deamon tools, always winrar :p. now i want to reinstal it, but still the same problem(and binary code).

early than febriari i got a virus that could have change something (the problem happens close after that virus)

dind't try that from pitherj(start to 4)

greets

[Suboski]

daingnostic doesn't work either.
i you have a solution you will have to explain it good, im not such a expert on computers

also forget, before the virus everything worked, after the virus i got the kernel debugger problem, so i deleted everything, deamon and sptd, and try to reinstalled, and then i got this

greets ( srry for my poor english, i m actually duch)

[Digger]

Disable debugger. SPTD is NOT compatible with kernel debuggers.
If you enabled Vista debug mode, disable it (bcdedit /debug off).

[Suboski]

Disable debugger. SPTD is NOT compatible with kernel debuggers.
If you enabled Vista debug mode, disable it (bcdedit /debug off).

with BCdedit i get a flash of a window?
and with debug off he say he didn't find the file.

greets

[Digger]

bcdedit should be in Windows\System32 directory, so try to open a DOS box, then change dir (cd) to mentioned folder, and try again. Ensure you enter the command correctly, i.e. with "/"!
"bcdedit /debug off" works,
"bcdedit debug off" does NOT work!

[Suboski]

bcdedit should be in Windows\System32 directory, so try to open a DOS box, then change dir (cd) to mentioned folder, and try again. Ensure you enter the command correctly, i.e. with "/"!
"bcdedit /debug off" works,
"bcdedit debug off" does NOT work!

you're the man!

woow i didn't believe it first when there stood uninstal :p

that was the problem.
the only problem was i didn't know how to make a dosbox. i gooogle it
so for others (vista): go to desktop right klik on your mouse, new , shortcut
then type cmd , take a name or don't change it and finish it (now you can open a dosbox with the shortcut). start it en typ bcdedit /debug off

that is it.

many thanks digger

[Squirrel]

I too have got this reboot - install loop, and i've tried already most of the things written here, nothing helped...

I tried deleting this R0 registry file nothing happened, i tried this system32 bc... disablething in the DOS window ... it wouldnt do anything. The only thing that i have running is antivir, skype and firefox and it won't let itself install.

My OS is Win 7 Ultimate and i've tried to install SPTDversion 1,6 and 1,58(which was included in daemon tools)

Plx could you help me i can't find any answers to my problem on google (or the rest of this thread)

Oh yeah and everytime i start this setup in the eventvwr this shows up

- EventData


0x80070005, Access is denied.


Operation: Gathering Writer Data Context: Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220} Writer Name: System Writer Writer Instance ID: {e56bd142-06b7-4bc3-8396-825b16318782}


2D20436F64653A20575254575254494330303030313235312D 2043616C6C3A20575254575254494330303030313230352D20 5049443A202030303030313034382D205449443A2020303030 30303434382D20434D443A2020433A5C57696E646F77735C73 797374656D33325C737663686F73742E657865202D6B204E65 74776F726B53657276696365202020202020202D2055736572 3A204E616D653A204E5420415554484F524954595C4E455457 4F524B20534552564943452C205349443A532D312D352D3230
Binäre Daten: (Binary Data)

In Wörtern (In words)

0000: 6F43202D 203A6564 57545257 43495452
0008: 30303030 31353231 6143202D 203A6C6C
0010: 57545257 43495452 30303030 35303231
0018: 4950202D 20203A44 30303030 38343031
0020: 4954202D 20203A44 30303030 38343430
0028: 4D43202D 20203A44 575C3A43 6F646E69
0030: 735C7377 65747379 5C32336D 68637673
0038: 2E74736F 20657865 4E206B2D 6F777465
0040: 65536B72 63697672 20202065 20202020
0048: 7355202D 203A7265 656D614E 544E203A
0050: 54554120 49524F48 4E5C5954 4F575445
0058: 53204B52 49565245 202C4543 3A444953
0060: 2D312D53 30322D35

In Bytes
0000: 2D 20 43 6F 64 65 3A 20 - Code:
0008: 57 52 54 57 52 54 49 43 WRTWRTIC
0010: 30 30 30 30 31 32 35 31 00001251
0018: 2D 20 43 61 6C 6C 3A 20 - Call:
0020: 57 52 54 57 52 54 49 43 WRTWRTIC
0028: 30 30 30 30 31 32 30 35 00001205
0030: 2D 20 50 49 44 3A 20 20 - PID:
0038: 30 30 30 30 31 30 34 38 00001048
0040: 2D 20 54 49 44 3A 20 20 - TID:
0048: 30 30 30 30 30 34 34 38 00000448
0050: 2D 20 43 4D 44 3A 20 20 - CMD:
0058: 43 3A 5C 57 69 6E 64 6F C:\Windo
0060: 77 73 5C 73 79 73 74 65 ws\syste
0068: 6D 33 32 5C 73 76 63 68 m32\svch
0070: 6F 73 74 2E 65 78 65 20 ost.exe
0078: 2D 6B 20 4E 65 74 77 6F -k Netwo
0080: 72 6B 53 65 72 76 69 63 rkServic
0088: 65 20 20 20 20 20 20 20 e
0090: 2D 20 55 73 65 72 3A 20 - User:
0098: 4E 61 6D 65 3A 20 4E 54 Name: NT
00a0: 20 41 55 54 48 4F 52 49 AUTHORI
00a8: 54 59 5C 4E 45 54 57 4F TY\NETWO
00b0: 52 4B 20 53 45 52 56 49 RK SERVI
00b8: 43 45 2C 20 53 49 44 3A CE, SID:
00c0: 53 2D 31 2D 35 2D 32 30 S-1-5-20

[Squirrel]

h yeah almost forgot this one

Volumeschattenkopie-Dienstfehler: Beim Abfragen nach der Schnittstelle "IVssWriterCallback" ist ein unerwarteter Fehler aufgetreten. hr = 0x80070005, Access is denied.
. Die Ursache hierfür ist ofVolumeschattenkopie-Dienstfehler: Beim Abfragen nach der Schnittstelle "IVssWriterCallback" ist ein unerwarteter Fehler aufgetreten. hr = 0x80070005, Access is denied.
. Die Ursache hierfür ist oft eine falsche Sicherheitseinstellung im Schreib- oder Anfrageprozess.

Operation:
Gathering Writer Data

Context:t eine falsche Sicherheitseinstellung im Schreib- oder Anfrageprozess.

--------------------------------------------------------
Translated this means something like that (i hope that's almost kinda understandable)

Volumeshadowcopy (?!) - serviceerror when reading the Interface
IVsswriter Callback an unexpected error occured nr = 0x80070005
, Access denied . The cause for this is often a wrong Safetyproperty in writing or readingprocess

...

Context: a wrong Safetyproperty in write or readprocess

[Digger]

Did you update OS (i.e. earlier Win7 build to latest), or did you upgrade OS (i.e. Vista to Win7)?

[Squirrel]

Well i hat Win Vista 64Bit OS ... then i upgraded it to win 7 64Bit and yeah i've always installed all updates

[Digger]

So you did an upgrade-installation of Win7? Unfortunately upgrade installtion corrupts SPTD configuration, so disable SPTD in registry, open registry editor (execute regedit), go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\sptd
and change "Start" to 4 (= disabled), then reboot. After reboot open registry editor again, enable all permissions of sptd/cfg key, then delete entire sptd key, and reboot again (important!).
After this second reboot re-install SPTD layer, and after required reboot software using SPTD layer.

[Squirrel]

Yeah it worked wow thank your very much nice 1 ... ;)

[Infinity]

So you did an upgrade-installation of Win7? Unfortunately upgrade installtion corrupts SPTD configuration, so disable SPTD in registry, open registry editor (execute regedit), go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\sptd
and change "Start" to 4 (= disabled), then reboot. After reboot open registry editor again, enable all permissions of sptd/cfg key, then delete entire sptd key, and reboot again (important!).
After this second reboot re-install SPTD layer, and after required reboot software using SPTD layer.
Argh...I am very sorry but I tried that a hundred times already and it still doesn't work. I even uninstalled all security softwares and turned off kernel debugging and it still didn't work :(

Any ideas? I followed the steps you have mentioned here many many times already. Going to try again but by now, I don't have the slightest bit of hope left.

[Digger]

Ensure you reboot before re-installation.
Also check system eventlog (execute eventvwr.msc) regarding SPTD error messages, post the entire error message including all error bytes (see Details tab).

[fabman]

I upgraded from Vista 64 bit to Win7 64 bit and SPTD stopped working. I followed Digger's directions and it allowed me to install correctly. Thanks!