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BSOD on Vista SP2

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  • BSOD on Vista SP2

    BSOD on Vista SP2, minidump is here:

    http://www.sendspace.com/file/6zjlla

    MODULE_NAME: sptd

  • #2
    Please try v1.74, crash dump shows 1.62 installed.

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    • #3
      Hmm, user said it is 1.74, will ask him again.

      Comment


      • #4
        OK, here is Minidump with SPTD 1.74 (user was a bit mistaken which version of SPTD he had installed):
        http://www.sendspace.com/file/1g6pn8

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        • #5
          The actual crash occurs in kernel, when SPTD tries to read registry, thus SPTD is shown in dump. The reason of the crash is unknown, could be some other application that hooks registry, and has some bug. It may be affected by security softwares (e.g. anti virus), or malware (e.g. trojan, virus, etc.).

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          • #6
            Thank you Digger, I told that the user.
            So there is no way except test one by one software to determine the cause?

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            • #7
              If it is some registry hook of other software, he can try some software that analyzes kernel hooks. With SPTD uninstalled, it should show other hooks, if any.

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              • #8
                I let SanityCheck 2.00 running, it showed 5 drivers overwritten by SPTD.
                Now user uninstalled SPTD, rebooted and nothing anymore.

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                • #9
                  Which drivers were "overwritten"?

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                  • #10
                    acpi.sys, atapi.sys, cdfs.sys, cdrom.sys, disk.sys, mountmgr.sys, msiscsi.sys, netbt.sys, ntfs.sys, ohci1394.sys, pci.sys, smb.sys, sptd.sys, usbehci.sys, usbohci.sys, usbstor.sys, volmgr.sys

                    Now 17 drivers.

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                    • #11
                      So any idea what to try now?

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                      • #12
                        Please wait for next SPTD layer version. We'll try possible workarounds for this issue.

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