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new install of Win7:SPTD v1.74 results in damaged system (rebooting during startup)

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  • Guest's Avatar
    Guest replied
    Is there any type of file or software that I can provide you with to let you know what's going on on my computer.

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  • Digger
    replied
    No, if you've problems disable SPTD in registy (open regedit, go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\sptd and change Start value to 4, then reboot). This disables SPTD service, so it won't load during boot.
    But any software using SPTD layer won't work of course.

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  • Guest's Avatar
    Guest replied
    Umm I have been looking online for advice and one forum suggests deleting the sptd.sys driver is that a good idea?

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  • Guest's Avatar
    Guest replied
    Sorry no new minidump is listed

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  • Digger
    replied
    Any new minidump available?

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  • Guest's Avatar
    Guest replied
    Trying that now

    Ok it installed rebooting now by start Turn off and restart

    now it is cycling thru startup and windows

    going to safe mode asks if I want to continue loading sptd by pressing enter I do restarts and now safe mode again didn't press enter it starts up
    Last edited by Phil0253; 10-20-2010, 06:21 PM.

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  • Digger
    replied
    Did you reboot after deletion of SPTD in registry before re-installation?

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  • Guest's Avatar
    Guest replied
    I tried loading the software again after deleting it in the registry editor while in safe mode and it gives the error message

    Failed to open service key

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  • Guest's Avatar
    Guest replied
    Ok I know why that happened it reboots some time when the USB wireless adapter gets shaken or moved around

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  • Digger
    replied
    Try to update or remove that driver.

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  • Guest's Avatar
    Guest replied
    So is there any way to fix it or do you know who can help me?

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  • Digger
    replied
    The crash does not seem to be SPTD related at all, probably caused by WUSB54GSCV2 driver.

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  • Guest's Avatar
    Guest replied
    I sent the file

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  • Digger
    replied
    Best would to mail it to our support@duplexsecure.com

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  • Guest's Avatar
    Guest replied
    Originally posted by Digger View Post
    Yes, if you have some minidump of such crash.
    How would I post that here not extremely computer literate only know a few things was learning as I went on this problem.

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