Major problems!?!?!!

[Guest]

I downloaded the newest daemon tools and tried installed it and it installs fine but whenever I go to add a SCSI drive it asks me to install SPTD driver for this device even though I installed it in the whole package. I do then restart and try to add it again and it does the same thing over and over and over. why is this? The sptd.sys is in the drivers folder in my windows installation but it is not showing up in my device manager(showed hidden devices). I uninstalled the previous sptd install before installing this version of daemon tools.

[Digger]

Please check system eventlog regarding SPTD error messages, post the entire error message including all error bytes (see Details tab).
Also it would be good to know which security software (anti-virus, firewall, etc.) you have installed.

[Guest]

where do I find that log?

[Digger]

Execute eventvwr.msc (via Start -> Run), then Windows protocols -> System

[Guest]

I use avira free. Driver detected an internal error in its data structures for .

-System
-Provider[ Name] sptd
-EventID4[ Qualifiers] 49156
Level2Task0Keywords0x80000000000000-TimeCreated[ SystemTime] 2012-01-03T14:48:26.453125000Z
EventRecordID112174ChannelSystemComputerMatthew-PCSecurity
-EventData
000000000100000000000000040004C07C0000000D0000C000 000000000000000000000000000000
Binary data:

In Words
0000: 00000000 00000001 00000000 C0040004
0008: 0000007C C000000D 00000000 00000000
0010: 00000000 00000000

In Bytes
0000: 00 00 00 00 01 00 00 00 ........
0008: 00 00 00 00 04 00 04 C0 .......À
0010: 7C 00 00 00 0D 00 00 C0 |......À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


There are several errors but they all say the same thing.

[Digger]

Which OS do you use, did you upgrade from previous Windows version?

[Guest]

Windows 7 64-bit and it was a fresh install.

[Digger]

Weird, seems there is something wrong on your system. So suggestion is to remove SPTD layer manually:
1. Open registry editor (regedit), go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\sptd
change the "Start" value to 4, and reboot,
2. open registry editor again, enable all permissions of sptd\cfg key, then delete entire sptd key, and reboot again (important!),
3. download/use SPTD stand-alone installer (www.duplexsecure.com/downloads), the x64 version in your case, run it, select "Install", and reboot,
4. execute SPTD installer again - it should report SPTD layer installed - if it doesn't do NOT attempt to install any software using SPTD layer (like Alcohol, Daemon Tools), check system eventlog (see above).

[Guest]

FIXED IT! Thanks a lot!