SPTD Doesnt install!

[Digger]

Zoomer:
Uninstall all software using SPTD layer (e.g. Alcohol, Daemon Tools), open registry editor (execute regedit) and go to this key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\sptd
change the Start value to 4 (disabled), and reboot.
After reboot delete the whole sptd key in services hive. If you get error message about permissions enable all permissions on cfg key first.
Execute 1.42 stand-alone installer then to install SPTD, reboot, then run 1.42 installer again. If it says no SPTD version detected, do NOT install Alcohol etc., we've to ensure correct SPTD layer installation first.
If r0 key exists after reboot, delete it (in sptd key).

[Guest]

glebius:
You've some software running hooking system API calls that interferes with normal operation. Could be virus, rootkit, or some rootkit detection of uber-smart anti-virus.

That's strange since it is almost empty installation of Windows XP SP2, including all security updates.

How can I find which software is hooking API calls?

[Guest]

Ok thaks, problem is gone.

I changed start value, rebooted. Deleted from registry "stpd" key and rebooted again. Then I run SPTDinst-v142-x86.exe with administrative priveleges. It installed as usually. After reboot there was no error message in event log. When I run SPTDinst-v142-x86.exe it said, that drivers are already installed. Then I tried to install Alcohol also as administrator. Thank god it installed correctly wtihout asking for reboot. At least.

Thank you for all.

[Guest]

A possible fix!

Hi

I'm running Windows 2000 and I've had the same looping install problem. I went through the whole registery and removed all keys that related to SPTD (I saved each one by exporting them first just in case) I then uninstalled my AntiVirus program (AVG) and deleted all files containing SPTD in name.
I rebooted and it installed perfectly after that.

Good luck every one

the_ridler

[Guest]

How did you manage to get it running. Im trying the steps Zoomer described in his last post but it still keeps looping at startup. (i get an unreadable BSOD) Tried booting into safe mode etc. No luck

Im running Vista Retail (Final RTM) x64 Ultimate. Nothing else installed, just vista.

In safe mode it gets to loading crcdisk.sys and than it hangs (BSOD) and an reboot follows.

Tried also on 2 different machines: same problem....

System 1:
AMD x64 3200+
1GB RAM
3x 160gb Sata HDD
1x DVD burner
1x DVD reader
6800GT
Vista x64 Ultimate

System 2:
AMD x64 4400x2
1GB RAM
1x 200gb Sata HDD
1x DVD burner
6800GT
Vista x64 Ultimate

If i boot into system restore point there is no error message what-so-ever.

Please some help/advise here....

[Digger]

Do you use latest SPTD layer version 1.42?
If you get BSOD your problem is different from the other users' problems.
Boot with your Windows cd into recovery console, and execute "disable sptd" command, this will disable SPTD service. Send minidump (Windows\Minidump directory - if available) to our support (support@duplexsecure.com) for analysis.
It seems crcdisk.sys BSODs may be caused by problematic SATA drivers though.

[Guest]

Zoomer:
Uninstall all software using SPTD layer (e.g. Alcohol, Daemon Tools), open registry editor (execute regedit) and go to this key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\sptd
change the Start value to 4 (disabled), and reboot.
After reboot delete the whole sptd key in services hive. If you get error message about permissions enable all permissions on cfg key first.
Execute 1.42 stand-alone installer then to install SPTD, reboot, then run 1.42 installer again.

I did this, got the following error while installing SPTD 1.42

Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005. This is often caused by incorrect security settings in either the writer or requestor process. 
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {8d1ebc31-e910-45c7-b472-85784e1d2891}
 
binary data:
0000: 2D 20 43 6F 64 65 3A 20 - Code: 
0008: 57 52 54 57 52 54 49 43 WRTWRTIC
0010: 30 30 30 30 30 39 35 38 00000958
0018: 2D 20 43 61 6C 6C 3A 20 - Call: 
0020: 57 52 54 57 52 54 49 43 WRTWRTIC
0028: 30 30 30 30 30 39 32 38 00000928
0030: 2D 20 50 49 44 3A 20 20 - PID: 
0038: 30 30 30 30 31 31 33 32 00001132
0040: 2D 20 54 49 44 3A 20 20 - TID: 
0048: 30 30 30 30 31 38 32 34 00001824
0050: 2D 20 43 4D 44 3A 20 20 - CMD: 
0058: 43 3A 5C 57 69 6E 64 6F C:\Windo
0060: 77 73 5C 73 79 73 74 65 ws\syste
0068: 6D 33 32 5C 73 76 63 68 m32\svch
0070: 6F 73 74 2E 65 78 65 20 ost.exe 
0078: 2D 6B 20 4E 65 74 77 6F -k Netwo
0080: 72 6B 53 65 72 76 69 63 rkServic
0088: 65 20 20 20 20 20 20 20 e 
0090: 2D 20 55 73 65 72 3A 20 - User: 
0098: 4E 54 20 41 55 54 48 4F NT AUTHO
00a0: 52 49 54 59 5C 4E 45 54 RITY\NET
00a8: 57 4F 52 4B 20 53 45 52 WORK SER
00b0: 56 49 43 45 20 20 20 20 VICE 
00b8: 2D 20 53 69 64 3A 20 20 - Sid: 
00c0: 53 2D 31 2D 35 2D 32 30 S-1-5-20

After that I rebooted, tried installation again... it installed without error, but after restart the above error was in event log again, and sptd service was not running.

[Guest]

Hi all!
Does somebody fix or find the problem of loop reboot message during installation of SPTD 1.42?
Why somebody install SPTD from first try and other can't do it? Where is the problem hides?
My system:
Intel P4 2.8;
Gigabite motherboard 865i chipset;
Samsung 2x256Mb RAM;
LG DVD-RW;
Win XP Pro SP2;
DirectX 9.0c
Tried: Clear registry keys as said above, safe mode, ets.
As far as I can see from messages above reinstall OS does not helps.

P.S. Oh, that my bad English...

[Guest]

I have the very same problem. I'm on a fully updated XP Pro (SP2 etc.) - Athlon 1800+ (not DELL).

I try to install running SPTDinst-v143-x86.exe, it tells me "No SPTD version was detected" and I push "install". It tells me to reboot, and I do so. When I run the .exe again, it just gives me "No SPTD version was detected" again - and over and over and over, no matter how much I reboot. I've followed all the tips concerning registry changes - doesn't seem to make any difference. I've booted into safe mode and tried installing from there, doesn't seem to make any difference. Nor does disabling AVG under a normal bootup. In short, I'm stumped, and a bit surprised to find no working solution to this problem that I can see has persisted for quite some time ...

(No errors in the event log, btw ...)

/Rasmus

[Digger]

Please mail our support@duplexsecure.com about this problem.

[Guest]

An easy fix

I've had the exact same problem, possibly due to a botched Alchohol 120% install a while back. Still wanting to try out the program (Because it supports mouting disk images with Vista 64 bit) today I gave it another shot. After the same problem with looping installs, I eventually found and tried both SPTDinst-v143-x64.exe and SPTDinst-v145-x64.exe, with no better results.

Here is what I did that solved the problem:

Autoruns is a great program, I mostly use it to clean infected systems, available here as a free download: http://www.microsoft.com/technet/sys.../Autoruns.mspx)

After starting the Autoruns, I clicked on the Services tab, scrolled down to "StarWindService", right clicked, and DELETE.

Next, I clicked on the Drivers tab, scrolled down to "sptd", right clicked and DELETE.

Without rebooting, I was then able to successfully install SPTDinst-v145-x64.exe. After rebooting, I was able to install the latest Acohol 120% trial.

Hope this helps someone, and be careful with Autoruns. Great power to heal....or destroy! (your system )

SoRB

[Guest]

Autoruns is a great program, I mostly use it to clean infected systems, available here as a free download: http://www.microsoft.com/technet/sys.../Autoruns.mspx)

After starting the Autoruns, I clicked on the Services tab, scrolled down to "StarWindService", right clicked, and DELETE.

Next, I clicked on the Drivers tab, scrolled down to "sptd", right clicked and DELETE.

Without rebooting, I was then able to successfully install SPTDinst-v145-x64.exe. After rebooting, I was able to install the latest Acohol 120% trial.

Hope this helps someone, and be careful with Autoruns. Great power to heal....or destroy! (your system )

Eureka! This solved my problem! I didn't have to remove any StarWindService, tho. Thank you!

/Rasmus

[Guest]

Afraid to report it didn't work for me Removed the driver and that let me install it but then I got the usual restart prompt and sure enough once you restart, it's back to no version installed.
Good to see it's working for some people though

[Guest]

Re: SPTD Doesn't install!

Thank you for the help Digger! After setting HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\sptd\start to 4, rebooting, deleting the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\sptd registry key and all of its subkeys and entries, rebooting, and running the install again I received no error messages and Daemon Tools started up just fine.

[Guest]

Afraid to report it didn't work for me Removed the driver and that let me install it but then I got the usual restart prompt and sure enough once you restart, it's back to no version installed.
Good to see it's working for some people though

I'm happy that all those solutions have worked for others, but unfortunately, hasn't for me...

I'm running XP Pro SP2 updated on a Dell Latitude D620 with a core 2 duo processor and 2GB of RAM.
One thing I noticed is that SATA drives may have problems with SPTD, and as far as I know my HD is SATA, but my CD-Rom/DVD drive isn't.

I tried all the solutions mentioned in this topic, but it still doesn't install correctly...

The one thing that I don't get is why, when I'm not blocking SPTD from running, I can't access the config key through regedit? Isn't this situation that is preventing the SPTD and Daemon Tools from identifying wich version is running and that the driver/service is running correctly?

Thanks for your time.

Eduardo

(I also would like to apologise for my bad english)

Edit: I was installing version 1.50 of SPTD